Refund and Returns Policy for Sacred Fragrance
Effective Date: [Insert Date]
At Sacred Fragrance Refund and Returns Policy, we prioritize your satisfaction and strive to ensure your experience with our products is seamless. This policy outlines your rights and our obligations under the UK Consumer Rights Act 2015 and other applicable regulations.
1. Your Legal Rights Refund and Returns Policy
The UK Consumer Rights Act 2015 ensures that products must:
- Meet satisfactory quality standards, meaning they are free from defects, safe, and durable.
- Serve the purpose described at the time of purchase.
- Match the provided description in every detail.
If a product fails to meet these standards, you can request a repair, replacement, or refund.
2. Change of Mind Refund and Returns Policy
We understand that preferences may change. If you decide to return a product:
- For Online Purchases: You have 14 days from the date of delivery to cancel your order. To qualify:
- The item must remain unused and in its original condition.
- Sealed items, such as fragrances or cosmetics, must stay unopened for hygiene reasons.
- For In-Store Purchases: Refunds or exchanges are offered at our discretion, subject to the product’s condition.
To begin the process, contact us at [your email] or [phone number] with your order details.
3. Faulty or Damaged Products Refund and Returns Policy
If you receive a product that is damaged, faulty, or incorrect:
- Notify us within 30 days to claim a full refund, replacement, or repair.
- After 30 days but within 6 months, you can still request a repair or replacement.
Please include a description of the issue and provide photographic evidence if applicable.
4. How to Return an Item
To return an item:
- Reach out to our customer service team at [your email] to notify us of the issue.
- Pack the product securely to avoid damage during transit.
- Ship the item to the address provided by our team.
For your peace of mind, use a tracked delivery service. Unfortunately, we cannot be responsible for items lost during transit.
5. Refunds
We process refunds promptly to minimize inconvenience. Refunds are:
- Issued using your original payment method.
- Completed within 14 days of receiving the returned item or proof of shipment.
If the product is faulty or the return is due to our error, we will include standard delivery fees in your refund.
6. Items Not Eligible for Return
Some items are exempt from return unless they are faulty, including:
- Opened products, such as fragrances or cosmetics, that cannot be resold for hygiene reasons.
- Personalized or custom-made items.
- Gift cards.
7. Contact Us
We’re here to help if you have questions or need assistance with a return click here to contact us:
- Email: [your email address]
- Phone: [your phone number]
- Address: [your business address]
This policy reflects our commitment to fair practices and customer satisfaction. It does not affect your statutory rights under UK law.