Privacy Policy

Privacy Policy for Sacred Fragrance

Effective Date: 10/12/2024

Sacred Fragrance (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://sacredfragrance.com or make a purchase from us.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity & Contact Information – Name, email address, phone number, billing and shipping addresses, and payment details when you make a purchase or contact us.
  • Account Information – Username, password, and profile details when you create an account.
  • Technical Information – IP address, browser type, device type, operating system, and browsing behaviour collected via cookies and similar technologies.
  • Communication Information – Data provided when you contact customer support, subscribe to our newsletter, or engage with us on social media.

We only collect and process personal data that is necessary to provide our services, comply with legal obligations, or based on legitimate business interests.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders, including payment processing and shipping.
  • To provide customer support and respond to your enquiries.
  • To send marketing communications, special offers, and updates about Sacred Fragrance (where you have opted in).
  • To improve our website, personalise your experience, and analyse customer behaviour.
  • To comply with legal obligations, prevent fraud, and protect our business.

Where we rely on your consent (e.g., for marketing), you can withdraw it at any time by clicking "unsubscribe" in our emails or contacting us.

3. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on the following legal grounds:

  • Contractual necessity – To fulfil our contract with you (e.g., processing orders).
  • Legitimate interests – For business operations, security, and customer service (where these interests do not override your rights).
  • Legal obligations – Where required by law (e.g., tax or fraud prevention).
  • Consent – For optional marketing communications (you can withdraw consent anytime).

4. How We Share Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Service Providers – Third-party vendors who assist with payment processing, order fulfilment, marketing, and analytics.
  • Legal Authorities – When required by law, to comply with legal obligations, or to protect our rights.
  • Business Transfers – In the event of a merger, acquisition, or sale of our business.

All third parties we work with are required to keep your data secure and only process it under our instructions.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and functionality.
  • Analyse visitor behaviour and enhance user experience.
  • Provide personalised advertising (with consent).

You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Policy [link if applicable].

6. Your Rights Under UK GDPR

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete data.
  • Request deletion of your data (subject to legal retention requirements).
  • Restrict processing of your data under certain conditions.
  • Object to processing for direct marketing or legitimate interests.
  • Request data portability to transfer your data to another provider.
  • Withdraw consent for marketing at any time.

To exercise these rights, please contact us at [your email address]. We will respond within one month, as required by law.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymise it.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no online service can guarantee 100% security. If you suspect a data breach, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.

10. Children’s Privacy

Sacred Fragrance does not knowingly collect data from individuals under 13 years old. If you believe we have inadvertently collected such data, please contact us, and we will take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Sacred Fragrance
📧 Email: customerservices@sacredfragrance.com
📞 Phone: +44 74444 94471