Shipping policy
Shipping Policy
At Sacred Fragrance, we aim to deliver your order promptly and securely. This policy explains our dispatch schedule, delivery times and shipping charges.
UK Dispatch and Delivery
UK orders placed before 4pm Monday to Friday are dispatched the same working day for next working day delivery.
Orders placed at or after 4pm Monday to Friday are dispatched on the next working day, for delivery the following working day.
Orders placed on Saturday or Sunday are dispatched on Monday for Tuesday delivery.
For example:
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An order placed before 4pm on Thursday is due for delivery on Friday.
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An order placed before 4pm on Friday is due for delivery on Monday.
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An order placed after 4pm on Friday, or over the weekend, is due for delivery on Tuesday.
Working days are Monday to Friday, excluding UK bank holidays. Bank holidays move dispatch and delivery to the next available working days.
You will receive a confirmation email when your order has been dispatched.
Shipping Options and Charges
| Shipping method | Estimated delivery time | Cost |
|---|---|---|
| Standard UK shipping — orders below £30 | 48 hour delivery subject to the dispatch schedule above | £4.00 |
| Standard UK shipping — orders of £30 or more | Next working day, subject to the dispatch schedule above | Free |
| Express UK shipping, where available | Next working day, subject to the dispatch schedule above | £5.00 |
| International shipping | Estimated 7–14 business days after dispatch | Calculated at checkout |
The available delivery options and applicable charges are displayed at checkout.
Delivery times are estimates. Courier disruption, severe weather, customs processing or other circumstances outside our control may cause delays.
International Shipping
We ship to selected international destinations. Availability and shipping charges are confirmed at checkout.
International orders are normally processed within 1–2 business days, excluding weekends and bank holidays.
Customs duties, import taxes and any local clearance charges are the customer’s responsibility. Customs processing may extend the estimated delivery time.
Order Tracking
Once your order has been dispatched, you will receive tracking information by email.
If you have not received a tracking update within 48 hours of dispatch, please contact customerservices@sacredfragrance.com with your order number.
Shipping Restrictions
We do not ship to PO Boxes or military addresses.
Some products or destinations may have shipping restrictions. Available delivery options are shown at checkout.
Lost or Delayed Orders
If your order has not arrived within its expected delivery timeframe, please check the tracking information and contact us with your order number.
If tracking shows your parcel as delivered but you cannot locate it, please check with neighbours and any designated safe place, then contact us so we can investigate with the courier.
Email: customerservices@sacredfragrance.com
Returns and Exchanges
For return eligibility, instructions and refund information, please read our Returns and Refunds Policy.
For any questions about shipping or delivery, contact customerservices@sacredfragrance.com.