Refund and Returns Policy

Refund and Returns Policy for Sacred Fragrance

Effective Date: [Insert Date]

At Sacred Fragrance, customer satisfaction is our priority. This policy outlines your rights and our obligations under the UK Consumer Rights Act 2015 and other applicable regulations.

1. Your Legal Rights

Under the Consumer Rights Act 2015, all products must:

Be of satisfactory quality—free from defects, safe, and durable.
Be fit for purpose as described at the time of purchase.
Match the description, sample, or model provided.

If a product does not meet these standards, you may request a repair, replacement, or refund.

2. Change of Mind – Returns & Cancellations

For Online Purchases

If you change your mind, you have 14 days from the date of delivery to request a return. To qualify:

✅ Items must be unused and in their original packaging.
✅ Sealed products (such as fragrances or cosmetics) must remain unopened for hygiene reasons.
✅ You must notify us before returning an item.

For In-Store Purchases (if applicable)

Refunds or exchanges are offered at our discretion, subject to the condition of the product.

To start a return, contact us at [your email] or [phone number] with your order details.

3. Faulty or Damaged Products

If you receive a faulty, damaged, or incorrect product:

🔹 Notify us within 30 days to request a full refund, replacement, or repair.
🔹 If an issue arises after 30 days but within 6 months, you can still request a repair or replacement.

📸 Photographic evidence may be required for damaged or faulty items.

4. How to Return an Item

To initiate a return:

📩 Contact us first at [your email] for return instructions.
📦 Package the item securely to avoid damage during transit.
🚚 Use a tracked delivery service—we are not responsible for lost returns.

Once received, we will inspect the item and process your request accordingly.

5. Refund Process

🔹 Refunds are issued via the original payment method.
🔹 Processing time: Within 14 days of receiving the return.
🔹 If the item is faulty or the return is due to our mistake, we will also refund standard shipping costs.

6. Items Not Eligible for Return

The following cannot be returned unless faulty:

❌ Opened or used fragrances, cosmetics, or personal care products (for hygiene reasons).
❌ Personalised or custom-made products.
❌ Gift cards or vouchers.

7. Contact Us

For return requests or any questions, contact us:

📧 Email: customerservices@sacredfragrance.com
📞 Phone: +44 74444 94471

This policy does not affect your statutory rights under UK law.